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Deep user empathy exercise and solutions to customer pain points
Build the right product & make the deals sweeter
More informative check out flow for a more successful pickup experience
Recommendation tool to encourage customers to add more items, without derailing the check out process.
Strategic plan modernize transactional messaging provide excellent customer service while achieving business goals.
Exploration of how improve the product search experience and conversion rate for this ecommerce giant.
Study of user behavior and conversion rates in order to streamline navigation in organization’s product catalog.
Lead strategy and volunteer committee to bridge multi-channel communications between parents, teachers, and staff.